Refund & Return Policy

CROSSPINE APPAREL LLC wants customers to be satisfied with their purchases of men’s and boys’ clothing and accessories.

1. Return Period

Customers may request a return within 30 days of delivery.

To be eligible for a return, the item should be:

• Unworn
• Unwashed
• In original condition
• Free from stains, odors, or damage
• Returned with original tags and packaging when applicable

Items that have been worn, washed, damaged, altered, or otherwise have a reduced resale value may not be eligible for return.

2. Quality-Related Returns

If an item arrives defective, damaged, incorrect, or materially different from the product ordered, please contact us promptly.

For an approved quality-related return, CROSSPINE APPAREL LLC will cover the reasonable return shipping cost.

Customers may be asked to provide photographs or other information to help us verify the issue.

3. Non-Quality Returns

For returns due to reasons such as:

• Wrong size selected
• Changed mind
• No longer wanted
• Ordered the wrong item
• Personal preference

the customer is generally responsible for the return shipping cost.

4. How to Request a Return

Before sending an item back, contact:

sales@colelemoine.online

Please include:

• Order number
• Customer name
• Item being returned
• Reason for the return
• Photos when relevant

Do not send a return to our business address unless we provide return instructions.

5. Refunds

Once the returned item has been received and inspected, we will determine whether the return meets the applicable requirements.

Approved refunds will generally be issued to the original payment method within 3–5 business days after the returned item has been received and approved.

The time required for the refund to appear in the customer’s account may vary depending on the bank or payment provider.

6. Non-Returnable Items

Returns may not be accepted for products that:

• Have been worn or washed
• Are damaged after delivery due to customer use
• Have been altered
• Are missing original tags where tags are required for resale
• Have been exposed to odors, stains, or other conditions that materially affect resale value
• Are returned after the applicable return period

7. Exchanges

If a customer needs a different size or product, please contact us. Depending on inventory availability, we may provide instructions for returning the original item and placing a replacement order.

8. Refund Exceptions

If a returned item does not meet the return requirements, the refund may be reduced or denied.

Original shipping charges may not be refundable for non-quality returns unless otherwise required by applicable law.

9. Contact Us

For return or refund questions:

CROSSPINE APPAREL LLC
308 RIVER OAKS DR
LULING, LA 70070
United States

Email: sales@colelemoine.online