CROSSPINE APPAREL LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website and purchasing our men’s and boys’ clothing and accessories.
1. Information We Collect
We may collect the following information when you visit our website, create an account, place an order, or contact us:
- Name
- Billing and shipping address
- Email address
- Phone number
- Payment and transaction information
- IP address
- Browser and device information
- Website usage information
- Cookies and similar technologies
- Order history and product preferences
Payment information is processed through secure third-party payment providers. We do not intentionally store complete credit card numbers or CVV security codes on our servers.
2. How We Use Your Information
We may use collected information to:
- Process and fulfill orders
- Arrange shipping and delivery
- Process payments and refunds
- Provide customer service
- Respond to inquiries
- Send order and account-related communications
- Improve our website, products, and services
- Prevent fraud and unauthorized transactions
- Maintain website security
- Comply with applicable legal obligations
3. Cookies
Our website may use cookies and similar technologies to remember preferences, maintain shopping cart functionality, understand website traffic, and improve your browsing experience.
You may adjust your browser settings to control cookies. Disabling certain cookies may affect some website functions.
4. Third-Party Service Providers
We may work with third-party providers for payment processing, website hosting, analytics, advertising, order fulfillment, shipping, and other business services.
These providers may receive only the information reasonably necessary to perform their services and are expected to protect personal information according to applicable requirements.
5. Data Security
We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We generally retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business and tax records, resolve disputes, enforce agreements, and comply with legal obligations.
Order-related information may be retained for up to seven (7) years after the order is completed where reasonably necessary for business, accounting, legal, or regulatory purposes.
7. Your Privacy Choices
Depending on applicable law, you may have rights regarding your personal information, including the right to request access, correction, deletion, or information about how your data is used.
California residents may also have rights under the California Consumer Privacy Act (CCPA), including the right to know, access, correct, delete, and opt out of the sale or sharing of personal information where applicable.
To submit a privacy-related request, contact us at:
Email: sales@colelemoine.online
8. Children’s Privacy
Our website is intended for general consumers and is not directed toward children under 13. We do not knowingly collect personal information directly from children under 13 without appropriate authorization.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
